Effective Date: 22 January 2025
The Mudhouse Marayoor (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when making bookings or inquiries.
By using our services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We collect the following personal information when you make a booking or inquiry:
• Name
• Email address
• Phone number
• Address
• Room preference
• Number of guests
• Payment information
How We Collect Information
We gather this information through:
- Phone calls
- Email correspondence
- Online booking forms
Purpose of Data Collection
The data collected is used solely for the purpose of:
• Booking confirmations
• Communication related to your stay
• Providing tailored services
Data Sharing
We do not share your personal information with any third parties, except as required by law or to comply with tourism-related legal obligations, such as completing FRRO Form B and Form C.
If you book through a third-party platform, their privacy policy applies.
Data Retention
We retain customer information indefinitely to streamline future bookings and comply with legal requirements. If you wish to have your data deleted, you can contact us at any time.
Data Security
We take the following measures to protect your personal information:
• Secure payment gateways
• Restricted access to sensitive data
While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
User Reviews and Feedback
Guests may provide reviews or feedback about their stay. If submitted, this information may be displayed publicly on third-party platforms or used internally to improve our services.
Your Rights
As a guest, you have the right to:
• Request access to your personal information
• Correct inaccuracies in your data
• Request data deletion
For any privacy-related concerns or to exercise your rights, please contact us at:
• Email: [email protected]
• Phone: +91 97781 14405
Compliance with Legal Requirements
We comply with all applicable tourism-related legal requirements in India, including the submission of FRRO forms.
Third-Party Booking Platforms
If you make a booking through a third-party platform, their privacy policies will also apply. We encourage you to review their terms and conditions.
Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website, and the updated policy will indicate the effective date.
For questions or more information, please reach out to us at [email protected] or call us at +91 97781 14405.
FOR RESERVATIONS AND INFORMATION
Building No. 382, Channelmedu, Anakalpetty, Off, Munnar – Udumalpet Rd, Marayoor, Kerala 685620
Tel. +91 97781 14405
Email : [email protected]
www.themudhouse.co.in
For Reservations and queries
Email [email protected]
Or message via Whatsapp or Instagram
Designed and Marketed by Aman & Shehza